Refund Policy

Thank you for shopping with Holicrafts.
We want you to love your purchase, but if something isn’t right, we’re here to help.

1. Return Eligibility

We accept returns within 7 days of delivery if all the following conditions are met:

  • The product is unused, unwashed, and unworn

  • Tags, labels, and original packaging are intact

  • The item is not part of a final sale or clearance sale

  • The product is in resellable condition

Items that cannot be returned include:

  • Customized or personalized handmade products

  • Any product showing signs of use, damage, or alteration after delivery

2. Exchange Policy

We offer exchange for eligible products under the following conditions:

  • Exchange is subject to product availability

  • The original product must pass the quality check after return

  • Exchanges are allowed for design or size variations (where applicable for handmade items)

If the requested product is unavailable, we will offer:

  • Store credit, or

  • Refund (as per eligibility)

3. Refund Policy

Refunds are issued only in the following cases:

  • You received a damaged or defective product

  • You received the wrong product

Refund Conditions:

  • The returned product must pass our quality inspection

  • Refunds will be processed to the original payment method or as store credit (as per your preference)

4. Return Process

To initiate a return or exchange:

  1. Contact us at helloholicraft@gmail.com

  2. Share your order number, product details, and reason for return

  3. Once approved, we will arrange a pickup or share the return shipping address

  4. After we receive the product and it passes the quality check, your refund or exchange will be processed.

5. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order

  • Once the order is shipped, cancellation is not possible

  • You may apply for a return after receiving the order (as per eligibility)

6. Delayed or Missing Refunds

  • Refunds usually take 5–7 business days after approval

  • If you have not received your refund, please check with your bank or payment provider

  • For further assistance, contact us at helloholicraft@gmail.com