Thank you for shopping with Holicrafts.
We are committed to delivering your orders safely and on time. Please read our shipping guidelines below.

1. Order Processing Time

• All orders are processed within 3–4 business days.

• Orders placed on weekends or public holidays will be processed the next business day.

• Once your order is shipped, you will receive an email/SMS with tracking details.

2. Shipping Time & Delivery

Estimated delivery time: 7–10 business days

Delivery timelines may vary due to courier delays, weather conditions, or high-order volume.

3. Shipping Charges

• Standard shipping charges are calculated at checkout based on your location.

• We may offer free shipping on selected products or above a certain order value (as per promotions).

4. Order Tracking

After your order is shipped, you will receive a tracking link via email or SMS.
You can track the current status of your shipment anytime.

If your tracking link does not update for 48 hours, please contact our support team.

5. Incorrect Address / Failed Delivery

Please ensure your shipping address is correct.
Orders with incorrect addresses may:

• Face delays

• Be returned to us by the courier

• Require additional charges for re-shipping

If your package is returned due to failed delivery attempts, shipping charges will not be refunded.

6. Damaged or Missing Products

If your package arrives damaged or if items are missing:

1. Take clear photos of the package and product

2. Contact us within 48 hours of delivery at helloholicraft@gmail.com

3. Our team will assist with replacement or resolution